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Add credits for AI notes, or tokens for Copilot, to your wallet when your monthly allowance runs low. Who this is for: Solo users and team Admins · Plans: Basic, Pro, Max; teams with credits (not Team Max) · Where: Web (app.chartnote.com)

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Buy credits

1

Sign in at app.chartnote.com.

2

Click your avatar in the bottom-left corner to open the account menu.

3

Open Settings → AI Credits (under Payments & Purchases). You can also click Buy credits in the account menu.

4

Click Add credits to your wallet.

5

In AI Credit Wallet, choose a pack (70 credits for $35, 350 for $175, 700 for $350 or 1,400 for $700) or Custom ($0.50 per credit), then click Add Credits.

6

On the Pay Chartnote page, pay with Apple Pay, Link, card, bank or Klarna, and click Pay. To use a promotion code, click Add promotion code under Subtotal first.

Your purchase appears on the Transactions tab.

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Buy Copilot tokens

1

Open Settings → Copilot Tokens.

2

Click Add tokens to your wallet and complete the payment.

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How purchased credits are used

  • Purchased credits are available right away. They don’t wait for the 1st of the month.
  • They never expire.
  • Your plan’s monthly credits are used first, then your purchased credits.
  • One credit covers one encounter. If a note fails to generate, the retry on the same encounter is free.
On Team Max, credits and tokens show as “unlimited”, so there’s no option to add credits. In a team, AI Credits and Copilot Tokens are managed by Admins.

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Troubleshooting

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I see an “Out of Credits” window.

Open Settings → AI Credits to add credits. Highlights (Finish Later) and plain notes are free.

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My credits aren’t showing after I paid.

Check the Transactions tab in AI Credits. If the purchase isn’t there, contact Chartnote Support through the in-app support chat or by submitting a ticket. Last reviewed: October 2026 · Applies to Chartnote 3.0