> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chartnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Copilot usage limits and token allowances

> Learn how Copilot tokens and usage limits work, how to add tokens to your wallet, and what to do when Copilot shows a usage limit message during heavy use.

Learn how Copilot uses tokens, how to add more, and what to do if you see a usage-limit message.

**Who this is for:** Everyone · **Plans:** All plans · **Where:** Web (app.chartnote.com), Chrome extension

> [!NOTE]
>
> Copilot isn't in the mobile app in this release.

## How Copilot is paid for

* Copilot chat uses Copilot tokens, based on the tokens each conversation consumes.
* Billing codes (Update Billing) also use tokens, on both successful and failed attempts.
* Tokens come from your token wallet, or the team wallet in a team.
* Update template (in a finished note) uses credits, not tokens. See [Chartnote plans, pricing and AI credits](https://docs.chartnote.com/billing-and-plans/chartnote-plans-pricing-and-credits.md).
* Individual Max subscribers get unlimited Copilot tokens, subject to temporary usage limits. On Team Max, tokens show as "unlimited".
* On Basic and Pro, Copilot chat is limited by your token allowance. Copilot tools for AI Scribe and Voice Chart notes are unlimited on Pro.

## Add tokens

**1. Open **Settings** → **Copilot Tokens**.**

**2. Click **Add tokens to your wallet** and complete the payment.**

## If you see a usage-limit message

Copilot may temporarily limit usage during heavy activity. Long conversations require more processing because earlier messages are included as context. When you move to a new topic or task, start a new chat to keep the conversation focused and reduce unnecessary context. Starting a new chat does not reset an active usage limit.

**1. Wait a while, then try again.**

**2. When you change topic or task, start a new chat instead of continuing a very long one.**

**3. Keep requests concise, and space them out where you can.**

Still blocked? Contact Chartnote Support through the in-app support chat or by [submitting a ticket](https://help.chartnote.com/portal/en/kb/articles/need-assistance-submit-a-ticket).

## Related articles

* [Chartnote Copilot](https://help.chartnote.com/portal/en/kb/articles/chartnote-copilot)
* [Buy AI credits and Copilot tokens](https://docs.chartnote.com/billing-and-plans/buy-credits-and-copilot-tokens.md)
* [Chartnote plans, pricing and AI credits](https://docs.chartnote.com/billing-and-plans/chartnote-plans-pricing-and-credits.md)
* [Chartnote Copilot Prompting Guide for Clinicians](https://help.chartnote.com/portal/en/kb/articles/chartnote-copilot-prompting-guide-for-healthcare-professionals-15-10-2024)

*Last reviewed: October 2026 · Applies to Chartnote 3.0*


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