> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chartnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset or change your Chartnote password

> Forgot your Chartnote password? Reset it with a code we email you from the sign-in page, or change a password you know in Settings, then Account & Security.

Reset a forgotten password from the sign-in page, or change it from Settings.

**Who this is for:** People who sign in with email and password · **Plans:** All plans · **Where:** Web (app.chartnote.com)

> [!NOTE]
>
> If you sign in with Google, manage your password in your Google account.

## Reset a forgotten password

**1. Go to [app.chartnote.com/welcome](https://app.chartnote.com/welcome), enter your email and click **Continue**.**

**2. On **Sign in**, check your email address and click **Next**.**

**3. On **Enter your password**, click **Forgot your password?****

**4. Click **Reset my password**. We email you a code.**

**5. Enter the code from the email, then set your new password.**

## Change your password

**1. Click your avatar in the bottom-left corner to open the account menu.**

**2. Open **Settings** → **Account & Security**.**

**3. Under **Change Password**, enter your **Current password**, **New password** and **Confirm new password**.**

**4. Click **Save**.**

## Troubleshooting

### The reset code doesn't arrive.

Check Spam or Junk and confirm you used the right email. Then [mark Chartnote as an approved sender](https://docs.chartnote.com/account-and-security/mark-chartnote-as-approved-sender.md).

> [!TIP]
>
> Use a long, unique password that you don't use anywhere else.

## Related articles

* [Fix sign-in and MFA verification problems](https://docs.chartnote.com/account-and-security/fix-sign-in-and-mfa-problems.md)
* [Not receiving Chartnote emails? Check spam and filters](https://docs.chartnote.com/account-and-security/mark-chartnote-as-approved-sender.md)
* [Change your multi-factor authentication (MFA) method](https://docs.chartnote.com/account-and-security/change-or-turn-off-mfa.md)

*Last reviewed: October 2026 · Applies to Chartnote 3.0*


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