> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chartnote.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix sign-in and MFA verification problems

> Can't sign in to Chartnote? Fix login errors, MFA or verification codes that don't arrive or aren't accepted, old bookmarks, and mobile app sign-in problems.

Solve common problems signing in to Chartnote 3.0 on the web or the mobile app.

**Who this is for:** Everyone · **Plans:** All plans · **Where:** Web (app.chartnote.com), mobile app

## Sign in to Chartnote 3.0

From Nov 1, 2026, the Chartnote app is at [app.chartnote.com](https://app.chartnote.com/welcome). Update any bookmarks that point to chartnote.com/login. If you're already signed in, old chartnote.com pages send you to app.chartnote.com.

## Common problems

### My bookmark opens an old login page

Go to [app.chartnote.com/welcome](https://app.chartnote.com/welcome) and update your bookmark.

### I forgot my password

See [Reset or change your Chartnote password](https://docs.chartnote.com/account-and-security/reset-or-change-your-password.md).

### My code isn't accepted

**1. Check that the time on your phone is set automatically. Authenticator codes depend on it.**

**2. Use the newest code. Codes expire quickly.**

**3. Sign in on the web first. If that works, try the mobile app again.**

### I lost access to my phone

Contact Chartnote Support through the in-app support chat or by [submitting a ticket](https://help.chartnote.com/portal/en/kb/articles/need-assistance-submit-a-ticket). Support can reset your MFA, even if your team requires MFA.

### I can't sign in on the mobile app

**1. Update the Chartnote app from the App Store or Google Play. Version 4.0.0 is released with Chartnote 3.0.**

**2. Try signing in again.**

> [!WARNING]
>
> Before you delete and reinstall the app, process any offline recordings into notes. Offline audio recorded in the mobile app does not carry over to Chartnote 3.0, and deleting the app removes recordings stored on your phone.

### The verification email doesn't arrive

Check Spam or Junk, then [mark Chartnote as an approved sender](https://docs.chartnote.com/account-and-security/mark-chartnote-as-approved-sender.md).

## Still need help?

Email Chartnote Support at [help@chartnote.com](mailto:help@chartnote.com) with:

* The email address you use for Chartnote
* Whether the problem is on the web, the mobile app, or both
* What you see (screenshots help)

## Related articles

* [Change your multi-factor authentication (MFA) method](https://docs.chartnote.com/account-and-security/change-or-turn-off-mfa.md)
* [Reset or change your Chartnote password](https://docs.chartnote.com/account-and-security/reset-or-change-your-password.md)
* [Fix frequent logouts in the Chartnote mobile app](https://docs.chartnote.com/mobile-app/stay-signed-in-mobile-app.md)
* [Need Assistance? Submit a Ticket](https://help.chartnote.com/portal/en/kb/articles/need-assistance-submit-a-ticket)

*Last reviewed: October 2026 · Applies to Chartnote 3.0*


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